Cloud CRM & EPR
The use of CLOUD CRM systems is expanding, also known as Customer Relationship Management. More companies have started to understand how important it is to effectively manage the relationships with current and potential customers, so business relationships survive and thrive in the long term.With all the opportunities offered by a CLOUD CRM system, using it only to save customers’ information and other data is limiting its potential. People and companies are exposed to an overwhelming amount of data, and the main point is not just to store all that info, but to know how to use it and get the best out of it. That’s why we’re seeing more tech solutions designed to manage effectively a company’s critical information: Apps in the Cloud, integrations, security, and others.
This is the information age. It’s important to have access to the data when you need it, in order to make decisions and, especially, when customers need it. If all the relevant data is scattered in different tools, computers, Excel spreadsheets and such, or in the computer of a staff member not present in the office at that time, it’s difficult to either retrieve that information or make sure it’s accurate and up to date. That lack of coordination generates serious problems with customers.
Not only your company or staff win with easy access to important information. The clear winner is your customer, whether they have been working with you for some time now, or are considering buying your products or hire your services. If the customer comes with questions, and all the data is properly integrated, your team will respond to those questions quickly and accurately.